For questions or clarifications regarding this policy statement, please contact the Web Coordinator by mail at Capital Energy, LLC, PO Box 1498, Westerville, OH 43086-1498.
Capital Energy, LLC will not rent or sell your personal information to any third party. CE does not tolerate nor engage in any form of “spam” email or unsolicited telemarketing, and we guarantee that your personal information will only be used by Capital Energy, LLC representatives in response to your requests for assistance or to process your service requests, with the following exceptions:
1. When we believe that such disclosure is required by law; and
2. To disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use.
3. For collection purposes.
Collection of Personally Identifiable Information
Requests for Service
When you request service, Capital Energy, LLC will ask for your personal and contact information so that we may respond to your request for service and fulfill your current and future customer support needs. We do not share that information with third parties unless necessary to provide you with the service requested.
Online Account Access
When accessing your account from this site, you will be asked to provide contact information such as your name, address, email address and telephone number. We will use the information you provide only to maintain account access. We do not share that information with third parties except to the extent necessary to maintain your account access.
Voluntary Customer Surveys
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us with improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.
We take the information we receive from individuals responding to our customer surveys and aggregate it with the responses of other customers to create broader generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and develop new services and products. This aggregated; non-personally identifying information may be shared with third parties.
While we make every effort to ensure the integrity and security of our network and systems, we cannot and do not guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information. We will make every effort to protect your data on our internal systems, but transmissions to and from Capital Energy, LLC are initiated at your own risk.
If collected or received, the security of your financial information (i.e., credit/debit card information) is of paramount importance to Capital Energy, LLC. We automatically encrypt your financial information in transit from your computer to ours using an encryption key. Once your financial information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet.
To better understand how you interact with our Website, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that’s stored by your browser on your device. It’s used to do things like see how you navigate our Website, what you click on, and remember you when you return. This helps us improve our Website, provide better customer service, tailor your online experience, and tailor offers to you based on your unique tastes and both your online and offline.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed. Clear gifs in e-mails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
In addition to cookies and clear gifs, we may also use device identifiers, web storage and other technologies to collect information about your interactions with our Website.
The above technologies may be used to help us see which of our interactive experiences online users like most for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Website. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information, with any personal information you provide (such as name, address, phone number, survey responses, and email address). We’ll associate this information to deliver products and services to you; to improve our business; to transact business; and to market our products and services on this and other online services and through a variety of media like email, mobile advertising, and direct mail.
We evaluate and select third-party partners to help us provide certain features on our Website and analyze our visitors’ preferences, such as Google Analytics. These partners may use some or all the technologies described above.
How is Technology used to Serve our Advertisements on other Websites that You visit and What Choices do You have?
We may contract with third party advertising companies to tailor online advertising to be directed to you on other websites. These third party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our Website as well as with other websites. This information helps us select advertising to serve to you and where to serve it based on your experience on our Website and other sites that you visit.
For information about opt out programs that these third party advertising companies participate in, and the effect of opting out, click the following: NAI Opt Out click here and DAA Opt Out click here. By clicking either of these websites, you will then leave our Site for other online sites where you may specify your preferences under those opt-out programs. You can also click the preference icon that may appear on some of our advertising served through these technologies. You should also note that our systems may not recognize “Do Not Track” headers from some or all browsers.
Capital Energy, LLC reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner and without notice to you.