Is Capital.Energy certified by the PUCO?
Yes. Capital.Energy is a Certified Retail Electric Service (CRES) Provider with the Public Utilities Commission of Ohio (PUCO).
Is Capital.Energy’s electricity price fixed, or is it variable?
Capital.Energy offers only fixed pricing contracts to residential customers. The electricity price is fixed for the term of the contract, usually 12-36 months. A fixed rate protects you from paying a higher price for electricity should the cost go up during the period of your contract. Fixed rates also allow you to effectively budget for your electricity expenses. After the initial term, if you do not take any action, your contract will renew on a monthly variable basis
Are there any built-in price increases or decreases in the electricity contract?
No. Fixed pricing is set for the term of the contract.
Does the electricity price depend on how much electricity I use or when I use it?
No. With our fixed pricing contracts, you will pay the same price per kWh regardless of when or how much energy you use.
What happens when my energy contract expires?
Capital.Energy’s Customer Support Guarantee means that we will reach out to you up to three times to let you know your contract with us is coming to an end. We will reach out to you well in advance of your contract expiration date, giving you the choice to extend your contract at our current low rate, so that you can continue to price protect your energy costs. If you choose not to extend your contract, you will begin paying a monthly competitive variable rate for your electricity that fluctuates with the energy market. For more details regarding the end of your contract, please refer to your contract terms and conditions.
Do you charge any cancellation fees?
Yes. In order to keep our electricity pricing as low as possible, and provide our customers with choices, we do charge a small cancellation fee of $10 per month for the remainder of your contract if you choose to cancel before your contract expires.
Will there be switching or membership fees if I switch to Capital.Energy?
No. We do not charge switching, membership, or any other fees. If the utility assesses a switching fee, we will absorb that cost for you.
What happens if I pay late?
We do charge late fees and potentially require deposits.
Does Capital.Energy require a deposit?
Capital.Energy rarely charges customers a deposit. However, for customers with payment issues a small deposit may be required.
Will I receive one or two bills each month?
You will continue to receive just one bill from your local electric utility. Your charges from us will be reflected on this bill and the utility is responsible for sending us our portion.
What sources are used to produce the electricity?
Please see our environmental disclosure form for details.
Do you offer Budget Billing?
Yes, please check out this page for more information regarding budget billing.